> For the complete documentation index, see [llms.txt](https://help.citrusad.com/retail-media-interface/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.citrusad.com/retail-media-interface/retailer-wallet-management/retailer-wallet-manager.md).
# Retailer wallet manager
As a retailer, you can view and manage advertising wallets across your entire network. This gives you visibility into supplier budgets and the ability to create wallets, add funds, and archive wallets on behalf of your advertisers.
{% hint style="info" %}
This feature is available to primary retailer teams. If you don't see the Wallets option, contact our Support team to confirm your access.
{% endhint %}
***
### How to access wallet management
Navigate to **Wallets** in the main navigation menu. You'll see a list of all wallets across your retail network.
By default, you will be directed to the wallet manager. You can also navigate to the **Performance** tab.
***
### Viewing wallets
The wallet manager displays all wallets in a searchable, filterable table.
| Column | Description |
| ---------------------- | ---------------------------------------------------------------------------------------------------------------- |
| **Wallet Name** | The display name of the wallet |
| **Wallet ID** | Unique identifier for the wallet |
| **Team** | The supplier team that owns the wallet |
| **Available Balance** | Current funds available for campaign spend |
| **Daily Budget** | The daily budget applied on the wallet by the supplier team |
| **Projected End Date** | The expected end date if the wallet spends its full daily budget amount, based on the wallet's available balance |
| **Currency** | The wallet's currency |
| **Status** | Current wallet status (Active, Running Low, Out of Balance, or Archived) |
#### Wallet status indicators
* **Active** (green) — Wallet has sufficient funds (balance of 500 or more)
* **Running Low** (yellow) — Wallet balance is below 500 but above zero
* **Out of Balance** (red) — Wallet has no remaining funds
* **Archived** (gray) — Wallet has been archived and is no longer active
#### Filtering and searching
Use the filter bar to narrow down your wallet list:
* **Search**: Find wallets by name
* **Status:** Filter by Active, Running Low, Out of Balance, or Archived
* **Currency**: Filter by specific currency
* **Team**: Filter by supplier team
{% hint style="info" %}
Archived wallets are hidden by default. Use the status filter to show them.
{% endhint %}
***
### Exporting wallet data
To export your wallet list as a CSV file:
1. Apply any filters you need
2. Click the **Export** button
3. The CSV will download with all visible wallet data
***
### Tips for success
* **Monitor "Running Low" wallets** — These may need attention soon to avoid campaign interruptions
* **Archive unused wallets** — Keep your wallet list clean by archiving wallets that are no longer needed
* **Check currency before creating** — Currency cannot be changed after wallet creation. To make this easier, only the currencies of active catalogs in your namespace are shown.
***
### Troubleshooting & support
| Issue | Resolution |
| ----------------------------- | ------------------------------------------------------------------------ |
| Can't see the Wallets menu | Contact your Epsilon representative to enable retailer wallet management |
| Can't create a new wallet | Ensure you have the required permissions (Reporting: ReadWrite access) |
| Wallet shows "Out of Balance" | Add funds to the wallet or contact the supplier |
| Can't find a wallet | Check if it's archived using the status filter |
For help, contact your Epsilon Retail Media representative or use the Support tab within the platform.
---
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