Retailer wallet manager
As a retailer, you can view and manage advertising wallets across your entire network. This gives you visibility into supplier budgets and the ability to create wallets, add funds, and archive wallets on behalf of your advertisers.
How to access wallet management
Navigate to Wallets in the main navigation menu. You'll see a list of all wallets across your retail network.
By default, you will be directed to the wallet manager. You can also navigate to the Performance tab.
Viewing wallets
The wallet manager displays all wallets in a searchable, filterable table.
Wallet Name
The display name of the wallet
Wallet ID
Unique identifier for the wallet
Team
The supplier team that owns the wallet
Available Balance
Current funds available for campaign spend
Daily Budget
The daily budget applied on the wallet by the supplier team
Projected End Date
The expected end date if the wallet spends its full daily budget amount, based on the wallet's available balance
Currency
The wallet's currency
Status
Current wallet status (Active, Running Low, Out of Balance, or Archived)
Wallet status indicators
Active (green) — Wallet has sufficient funds (balance of 500 or more)
Running Low (yellow) — Wallet balance is below 500 but above zero
Out of Balance (red) — Wallet has no remaining funds
Archived (gray) — Wallet has been archived and is no longer active
Filtering and searching
Use the filter bar to narrow down your wallet list:
Search: Find wallets by name
Status: Filter by Active, Running Low, Out of Balance, or Archived
Currency: Filter by specific currency
Team: Filter by supplier team
Exporting wallet data
To export your wallet list as a CSV file:
Apply any filters you need
Click the Export button
The CSV will download with all visible wallet data
Tips for success
Monitor "Running Low" wallets — These may need attention soon to avoid campaign interruptions
Archive unused wallets — Keep your wallet list clean by archiving wallets that are no longer needed
Check currency before creating — Currency cannot be changed after wallet creation. To make this easier, only the currencies of active catalogs in your namespace are shown.
Troubleshooting & support
Can't see the Wallets menu
Contact your Epsilon representative to enable retailer wallet management
Can't create a new wallet
Ensure you have the required permissions (Reporting: ReadWrite access)
Wallet shows "Out of Balance"
Add funds to the wallet or contact the supplier
Can't find a wallet
Check if it's archived using the status filter
For help, contact your Epsilon Retail Media representative or use the Support tab within the platform.
Last updated