Managing teams
As a retailer, you can manage all the supplier teams and users within your retail media network. The Teams Manager lets you view teams, create new teams, invite users, and control user permissions.
How to access Teams Manager
Log in to your Epsilon Retail Media account
Select your Retailer team from the team selector
Click Teams in the left navigation menu
Click the Manage Teams tab
Viewing your teams
The Teams Manager displays all teams you have access to, including:
Supplier teams (advertisers/brands)
Retailer teams (your internal retailer teams)
Teams table
Team Name
The display name of the team
Team ID
Unique identifier for the team
Company Name
The company or brand name
Marketplace Seller ID
The applied marketplace seller ID from the retailer's catalog. Only shown when a catalog in the platform has seller IDs assigned to products
Users
Number of users in the team
Searching for teams
Use the search bar to filter teams by name. Results update as you type.
Exporting teams
Click Export to download a CSV file of all teams. The file includes Team ID, Team Name, Company Name, and User Count.
Viewing team details
Click on any team in the table to view its details, including:
Team information (ID, company name, billing details)
List of users and their roles
Pending invitations
Managing users
Viewing users
The Users table shows all team members with their:
Name
User's display name
User's email address
Role
Permission level (Full Access or Report View Only)
Status
Active (accepted invite) or Pending (awaiting acceptance)
Inviting new users
Click the Add User button
Enter the user's email address
Select a role:
Full Access — Can create and edit campaigns, manage settings
Report View Only — Can only view reports and analytics
Click Add
The user will receive an email invitation. New users will be prompted to create an account, while existing users will see the team automatically added to their account.
Editing user permissions
Find the user in the Users table
Click the Actions menu (three dots)
Select Edit
Choose a new role
Click Update
Removing users
Find the user in the Users table
Click the Actions menu (three dots)
Select Remove
Confirm the removal
Removing a user revokes their access to the team immediately. They will no longer be able to view or manage campaigns for this team.
Resending invitations
For pending users who haven't received their invitation:
Find the pending user in the Users table
Click the Actions menu (three dots)
Select Copy Invitation Link
Send the link to the user directly
Editing team details
Navigate to the team's detail page
Click Edit Team
Update the fields you want to change:
Team Name
Company Name
Profile Image (upload a logo)
Billing Contact Name (supplier teams only)
Billing Email (supplier teams only)
Additional information fields
Click Update
Adding a seller ID to a team
Seller IDs link a supplier team to the product catalog, enabling campaign targeting and reporting based on seller-specific data.
Navigate to the team's detail page
Click Edit Team
Scroll to the Seller ID field
Enter the seller ID as per your product catalog system
Click Update
Ensure the seller ID matches exactly with your product catalog. An incorrect seller ID may result in missing product data or targeting issues.
Once a seller ID is assigned, it can only be removed by contacting support. Removing/changing a seller ID does not change any historical performance or campaign configurations. Issues with campaign attribution and historical reporting are possible.
Exporting users
To download a list of all users in a team:
Navigate to the team's detail page
Click Export
A CSV file downloads with User ID, Name, Email, Role, and Status
Tips for success
Use descriptive team names — Include the brand or company name for easy identification
Assign appropriate roles — Give Report View Only access to users who only need to view analytics
Keep user lists updated — Remove users who no longer need access to maintain security
Check pending invitations — Follow up with users who haven't accepted their invitations
Troubleshooting & support
Can't see the Teams menu
Contact our Support team to confirm your user access
User didn't receive invitation email
Use "Copy Invitation Link" to send the invitation manually
Can't create a new team
Verify you have edit permissions. Some retailers restrict team creation to specific users
Can't see all teams
You can only see teams you have access to. Contact your administrator for additional access
Search not finding a team
Try searching by different parts of the team name. Search matches team names only
Seller ID not working
Verify the seller ID matches your product catalog exactly. Check for extra spaces or incorrect characters
For additional help, contact your Epsilon Retail Media representative or use the Support tab within the platform.
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