Catalog Tool & Product Tool
See how your catalog and products are configured on the platform. The Catalog Tool and Product Tool give you a read-only view of the settings the platform uses for your catalog and products — so you can confirm configuration and troubleshoot without raising a support request.
Overview
The Catalog Tool and Product Tool show the configuration the platform currently holds for your catalog and products. Much of this information is set during feed ingestion or in administrative back-ends, so it isn't always visible to your team day-to-day. These tools surface it in one place.
Both tools are read-only — they show configuration but don't change it. Use them to confirm what's set, sanity-check before launching campaigns, and answer "what does the platform see?" questions quickly.
Why use this feature?
Confirm how your catalog is configured (currency, language, visibility, feeds) without asking support.
Check a specific product's status — whether it's in the catalog, in stock, deleted, or filtered.
Troubleshoot faster by seeing the platform's live view of your data.
Prerequisites & availability
Where available: Retailer teams with an ingested catalog.
Limitations: Read-only — no editing. Empty if no catalog has been ingested.
How to access the Catalog and Product tools
In a retailer team, navigate to the Tools section in the left navigation bar, then click Catalogs. You'll land on the catalog tab.
You can use the catalog tab to understand more about each catalog.
Key Information
The tools display the following configuration:
Catalog Tool
Last Updated Date — when the catalog data was last refreshed
Currency and Language — commercial and localisation settings
Team and ID — ownership and catalog identifier
Visible — whether the catalog is active on the platform
Cross Sell Feed Enabled — cross-sell feed integration status
Fixed Tenancy Date, Slot & Adtype configuration — fixed-tenancy placement settings
Product Tool
Product code — the product identifier
Catalog — the catalog the product belongs to
Stock Level — current availability (In stock/ out of stock)
Deleted — whether the product has been removed
Image — whether a product image is present
Filters — targeting/eligibility filters applied to the product. Note this only displays filters that are relevant to the product in the UI. For a full understanding of a product's filters, use https://developers.citrusad.com/integration/reference/retrieve-a-product.
Viewing your catalog configuration
Open the Catalog Tool
Go to Settings → Retailer Teams and select the Catalog Tool.
Review the catalog's current configuration and Last Updated Date.
Looking up a product
Open the Product Tool
Go to Settings → Retailer Teams and select the Product Tool.
Search for or select a product code to view its configuration and status.
Tips for success
If a product isn't appearing in campaigns, check its Deleted state, Stock Level, and Filters in the Product Tool.
If catalog data looks out of date, check the Last Updated Date — it reflects the most recent ingestion.
Use these tools as your first check before raising a support request about configuration.
Troubleshooting & support
I can't see any catalogs: Your catalog may not be ingested yet, or ingestion is still in progress. Check back shortly.
A product isn't found: It may be deleted, not in the active catalog, or filtered out — check the Deleted and Catalog fields.
You can't see the tools: The feature may not be enabled for your account yet. Contact your account manager.
I'm looking for other information that I can't find here: We're continuing to explore new features for data access. Please consider raising a feature request with our support team.
Still need help? Contact your account manager or support@citrusad.com.
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