Frequently Asked Questions (FAQs)

Q: Are changes I make instantly reflected in the legacy platform? Are they connected?

A: Yes! The New UI and legacy UI use the same APIs for campaign management and wallet management. Every change you make in the New UI will be reflected in the legacy UI.

If you are working between the UIs, refresh the tab when you switch between them. Both UIs fetch new campaigns on refresh, which ensures your changes are synchronized effectively.

Q: Why can I see minor reporting variances between the New UI and the legacy UI?

A: You shouldn't see variances between the key legacy and new UI reports.

We recommend reading Understanding reporting data delays and time zones in the new interface to familiarize yourself with the New UI.

Q: Why are certain features only shown on certain retailers?

A: Much like the legacy platform, certain features may be enabled based on a retailer's integration or regional or language availability. If you would like to see a specific feature enabled for a retailer, we recommend raising it with your retailer.