# Feature availability & support

## New Features

Want to see what's new and exciting, and might just be something only possible in the New UI? Take a look at our [platform-and-ui-release-notes](https://help.citrusad.com/retail-media-interface/release-notes/platform-and-ui-release-notes "mention").

## Existing Feature Support

See which existing features are supported or coming soon.

### Advertiser Experience

Features designed for advertisers to manage, optimize, and report on their campaigns.

#### Campaign Settings & Placements

{% hint style="warning" %}
**Note:** Many features require specific configurations by the retailer. Availability and functionality may vary depending on the retailer you are working with. Please check with your retailer or account manager for more details.
{% endhint %}

<table data-full-width="false"><thead><tr><th>Type</th><th>Description</th><th>Availability</th></tr></thead><tbody><tr><td><strong>AD TYPES</strong></td><td></td><td></td></tr><tr><td>Sponsored product ads</td><td>Promote individual products based on your campaign setup &#x26; targeting options.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>Responsive banner ads (Banner X)</td><td>Create responsive ads that adjust to placements using your product info and marketing messaging.<br><mark style="color:blue;"><strong>NEW</strong></mark> now supporting Shoppable Banners and Video on supported retailers.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>Static banner ads</td><td>Displays a fixed image banner in set placements with a linked URL.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td><strong>PLACEMENTS</strong></td><td></td><td></td></tr><tr><td>Search - organic and cross-sell</td><td>Target specific customer searches by targeting keywords.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>Category - default categories only</td><td>Categories are automatically selected based on campaign type, and cannot be modified.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>Category - selectable categories</td><td>Allows you to manually add or remove categories from your campaigns.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>Broad display</td><td>Includes placements like homepage, checkout page, etc. for broad targeting.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>[Legacy] Product cross-sell</td><td>Campaign placement for product cross-selling (legacy feature).</td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>[Legacy] Category &#x26; search placement</td><td>Placement based on category and search term targeting (legacy feature).</td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td><strong>TARGETING OPTIONS</strong></td><td></td><td></td></tr><tr><td>Exact match keywords</td><td>Target campaigns based on exact match keywords.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>Close exact match keywords</td><td>Automatic expansion of exact match keywords to relevant keyword variants.</td><td><mark style="color:$success;"><strong>Automatically Applied</strong></mark><br><em>On available retailers and languages</em></td></tr><tr><td>Phrase match keywords</td><td>Target campaigns with keywords in a phrase match configuration.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>Negative match keywords</td><td>Exclude specific keywords from targeting your campaigns.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>Cross-sell keywords</td><td>Target campaigns using keywords related to other products.</td><td><mark style="color:$success;"><strong>Available</strong></mark><br><em>On retailers with cross-sell search placements</em></td></tr><tr><td>Cross-sell categories</td><td>Use category-based cross-selling for more targeted campaigns.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>Location targeting</td><td>Enable location-based targeting for more relevant campaign reach.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>Retailer suggested keywords</td><td>Use suggested keywords (search terms) provided by retailers for better targeting.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td><mark style="color:blue;"><strong>NEW</strong></mark> AI suggested keywords</td><td>Use our new AI-powered Keyword Explorer to discover suggested keywords.<br><em>Exclusive to the new Retail Media interface.</em></td><td><mark style="color:$success;"><strong>Available</strong></mark><br><em>On available retailers and languages</em></td></tr></tbody></table>

#### Reporting

<table data-full-width="false"><thead><tr><th>Type</th><th>Description</th><th>Availability</th></tr></thead><tbody><tr><td>Performance reporting</td><td>Provides insights into your team's performance including all new enhanced metrics in the UI such as brand halo and in-store attribution.</td><td><mark style="color:$success;"><strong>Available</strong></mark><br><em>Enhanced metrics show on integrated retailers where available.</em></td></tr><tr><td>Keyword reporting</td><td>Provides insights into keyword performance and different match types (exact, phrase, close match).</td><td><mark style="color:$success;"><strong>Available</strong></mark><br><em>Improved with new keyword match reporting</em></td></tr><tr><td>Campaign report</td><td>Generate detailed reports on campaign performance and metrics.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>Wallet reporting</td><td>View campaign performance by specific wallet allocation.</td><td><mark style="color:$success;"><strong>Available</strong></mark><br><em>Improved with new wallet balance and activity history reporting</em></td></tr><tr><td>Off-site campaign reporting</td><td>See performance metrics for offsite campaigns assigned to your team.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr></tbody></table>

#### Other Features

| Type                          | Description                                                                                      | Availability                                       |
| ----------------------------- | ------------------------------------------------------------------------------------------------ | -------------------------------------------------- |
| Marketplace/Seller ID support | Support for creating and managing campaigns for marketplace retailers.                           | <mark style="color:$success;">**Available**</mark> |
| Purchase order field          | Allows the use of a custom field for tracking purchase order information in campaigns.           | <mark style="color:$success;">**Available**</mark> |
| Blocked products (e.g. HFSS)  | Identify and block specific products, such as those labeled HFSS (High in Fat, Salt, and Sugar). | <mark style="color:$success;">**Available**</mark> |

#### Wallet Management & Reporting

<table data-full-width="false"><thead><tr><th>Feature/Capability</th><th>Description</th><th>Supported</th></tr></thead><tbody><tr><td>View wallets</td><td><mark style="color:blue;"><strong>NEW</strong></mark> Search and filter your list of wallets. Filter your wallets by Active, Archived, Running Low and Out of Balance.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>Create and edit wallets</td><td><p><mark style="color:blue;"><strong>NEW</strong></mark> Wizard for creating and editing wallet information such as the name and daily budget.</p><p><em>Only available when enabled on your retailer.</em></p></td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>View wallet available balance</td><td><mark style="color:blue;"><strong>NEW</strong></mark> Graph that displays your wallets available balance/spend over a selected period of time.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>View wallet top up and decrease history</td><td><mark style="color:blue;"><strong>NEW</strong></mark> Ability to see top ups and decreases to your wallet during a selected period of time.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>Export data</td><td><mark style="color:blue;"><strong>NEW</strong></mark> Export wallet data from tables and graphs to CSV for further analysis.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr></tbody></table>

#### Team and User Management

Support for managing user roles, permissions, and access within the platform.

<table data-full-width="false"><thead><tr><th>Feature/Capability</th><th>Description</th><th>Supported</th></tr></thead><tbody><tr><td>View your teams</td><td>View all teams you have access to, company name of the team, and how many users are in a team.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>Export a list of your teams</td><td><mark style="color:blue;"><strong>NEW</strong></mark> Export the table of teams you are in, company name, and users in the team to CSV.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>Edit a team's info</td><td>Edit your selected team's information if your retailer allows editing.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>Create a new team</td><td>Enables a new team to be created.<br><em>Only possible if enabled by your retailer.</em></td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>Manage team notification settings</td><td>Enables the setting of specific preferences for wallet balance, approval, and rejection emails.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>Manage users in your team</td><td>Manage existing users, edit their permissions or remove them.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>Invite a user to a team</td><td>Invite a new user and set their permissions.<br><mark style="color:blue;"><strong>NEW</strong></mark> if the user already exists in the selected retailer's namespace, the user is automatically added.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>Copy a pending invitation</td><td>Copy a user's invitation to send externally in the rare case the email hasn't been received.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>Export a list of users in a team</td><td><mark style="color:blue;"><strong>NEW</strong></mark> Export a list of users in the team, replicating the user table when you're editing a team.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr></tbody></table>

### Retailer Tools & Experience

Tools and settings exclusive to retailer administrators for managing teams, campaigns, and reporting.

{% hint style="info" %}

## Coming soon! Early access begins 26 March.

Support for retailer tools (such as campaign review), admin configurations and retailer reporting.
{% endhint %}

#### Campaign Management

<table data-full-width="false"><thead><tr><th>Type</th><th>Description</th><th>Availability</th></tr></thead><tbody><tr><td>Fixed Tenancy Ad campaigns (FTA)</td><td>Create fixed time period campaign on behalf of an advertiser team.</td><td><mark style="color:$success;"><strong>Available</strong></mark> </td></tr><tr><td>Approve pending advertiser campaigns</td><td>Approve advertiser campaigns.</td><td><mark style="color:$success;"><strong>Available</strong></mark> </td></tr><tr><td>Reject pending advertiser campaigns</td><td>Review and reject advertiser campaigns and include a message back to the advertiser.</td><td><mark style="color:$success;"><strong>Available</strong></mark> </td></tr></tbody></table>

#### Team Management

<table data-full-width="false"><thead><tr><th>Feature/Capability</th><th>Description</th><th>Supported</th></tr></thead><tbody><tr><td>View all teams</td><td>View all teams within your namespace.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>Export a list of all teams</td><td><mark style="color:blue;"><strong>NEW</strong></mark> Export all teams, company name, and users to CSV.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>Create a new team</td><td>Create a new team and add basic information.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>Assign SellerID (Marketplace ID) to a team</td><td>Assign an available SellerID to a new and/or existing team.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>Manage retailer notification settings</td><td>Add an email to receive campaign approval notifications.</td><td><mark style="color:$success;"><strong>Coming Soon</strong></mark><br><mark style="color:$success;">Contact support in interim</mark> </td></tr><tr><td>Manage users in the retailer team</td><td>Manage existing users, edit their permissions or remove them.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>Invite a user to an advertiser team</td><td>Invite a new user and set their permissions.<br><mark style="color:blue;"><strong>NEW</strong></mark> if the user already exists in the selected retailer's namespace, the user is automatically added.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>Copy a pending invitation</td><td>Copy a user's invitation to send externally in the rare case the email hasn't been received.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>Bulk add/remove users</td><td><mark style="color:blue;"><strong>NEW</strong></mark> Ability to bulk add or remove multiple users to multiple teams.</td><td><mark style="color:$success;"><strong>Available</strong></mark> </td></tr></tbody></table>

#### Wallet Management

<table data-full-width="false"><thead><tr><th>Feature/Capability</th><th>Description</th><th>Supported</th></tr></thead><tbody><tr><td>View all advertiser wallets</td><td><mark style="color:blue;"><strong>NEW</strong></mark> Search and filter all available wallets. Filter by Team, Active, Archived, Running Low and Out of Balance.</td><td><mark style="color:$success;"><strong>Available</strong></mark> </td></tr><tr><td>Create advertiser wallets</td><td><mark style="color:blue;"><strong>NEW</strong></mark> Wizard for creating and editing wallet information such as the name and daily budget.</td><td><mark style="color:$success;"><strong>Available</strong></mark> </td></tr><tr><td>Top up or decrease funds from an advertiser wallet</td><td>Add or remove funds from any advertiser wallet.</td><td><mark style="color:$success;"><strong>Available</strong></mark> </td></tr><tr><td>View wallet top up and decrease history</td><td><mark style="color:blue;"><strong>NEW</strong></mark> Ability to see top ups and decreases to your wallet during a selected period of time.</td><td><mark style="color:$success;">Coming soon</mark> </td></tr><tr><td>Export data</td><td><mark style="color:blue;"><strong>NEW</strong></mark> Export wallet data from tables and graphs to CSV for further analysis.</td><td><mark style="color:$success;"><strong>Available</strong></mark> </td></tr></tbody></table>

#### Reporting

<table data-full-width="false"><thead><tr><th>Type</th><th>Description</th><th>Availability</th></tr></thead><tbody><tr><td>Team reporting</td><td>Provides insights into advertiser team performance including all standard metrics.</td><td><mark style="color:$success;"><strong>Available</strong></mark> </td></tr><tr><td>Campaign reporting</td><td>Provides insights into individual advertiser campaign performance including all standard metrics.</td><td><mark style="color:$success;"><strong>Available</strong></mark> </td></tr><tr><td>Keyword reporting</td><td>Provides insights into keyword performance across all teams.</td><td><mark style="color:$success;"><strong>Available</strong></mark> </td></tr><tr><td>Product reporting</td><td>Provides insights into product performance across all teams.</td><td><mark style="color:$success;"><strong>Available</strong></mark> </td></tr><tr><td>History report</td><td>Review historical performance for all standard metrics</td><td><mark style="color:$success;"><strong>Available</strong></mark> </td></tr></tbody></table>

### General Platform Experience

Core platform functionality including language support, navigation, and foundational settings.

#### Languages

Our platform supports multiple languages in both the interface and reports, including US and GB English. By default, your language is set based on your browser settings. If you wish to change it, you can use the language selector located in the top right corner of the platform. Localized options help global teams work efficiently in their preferred language and terminology.

<table data-full-width="false"><thead><tr><th width="214.92144775390625">Feature/Capability</th><th width="332.6328125">Description</th><th>Supported in UI</th><th>Supported in Onboarding Emails</th></tr></thead><tbody><tr><td>English - GB</td><td>Support for Great British English language.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>English - US</td><td>Support for US English language.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>Spanish</td><td>Support for Spanish language.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>German</td><td>Support for German language.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td><td>Not currently available</td></tr><tr><td>Swedish</td><td>Support for Swedish language.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td><td>Not currently available</td></tr><tr><td>French</td><td>Support for French language.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>Korean</td><td>Support for Korean language.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>Italian</td><td>Support for Italian language.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>Portuguese</td><td>Support for Portuguese language.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>Czech</td><td>Support for Czech language.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>Japanese</td><td>Support for Japanese language.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>Slovak</td><td>Support for Slovak language.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr><tr><td>Hungarian</td><td>Support for Hungarian language.</td><td><mark style="color:$success;"><strong>Available</strong></mark></td><td><mark style="color:$success;"><strong>Available</strong></mark></td></tr></tbody></table>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.citrusad.com/retail-media-interface/feature-availability-and-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.